Where Everybody Knows Your Game

Customer Service

Shipping & Delivery
Most items ordered from our Sports Stores and School Stores will ship via UPS within one business day from the date of the order. We will email you tracking information so that you can check the status of your delivery. If you choose to pick up your order from our showroom, we will email you when the order is ready. Spirit Packs will typically be completed about two weeks after the order deadline. Most spirit packs will be delivered to a coach or team representative for distribution. We will send tracking information if we are shipping the spirit pack.
Privacy & Security
We respect your privacy and will not share your address, phone number, and/or email address with any outside company. If you are in our email database, we will only email you monthly specials and announcements. Our email distribution will give you the option to unsubscribe from our email mailing list at any time.  We are committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Returns & Replacements
Verification of Order: Customer is responsible for checking all orders upon receipt. All shortages, errors, and/or defective items must be reported to Cheers Sports within five (5) business days from the date items were picked up or received.
Return Requests: All return requests must be made within five (5) business days from the date items were picked up or received. Please call us at 703.723.3111 or email cheers@cheerssports.com to request a return authorization
Stock Items: Merchandise that has not been customized and has not been used may be returned. Stock item returns are subject to a 10-20% restocking fee. Customer is responsible for all freight charges if merchandise is shipped or mailed to Cheers Sports, and freight charges back to customer if there is an exchange. The merchandise must be returned in the original packaging and in the same, new condition as received.
Custom Items: Merchandise that has been customized and has not been used may be returned. Due to customization and personalization, custom items are subject to a 50-75% restocking fee. Customer is responsible for all freight charges if merchandise is shipped or mailed to Cheers Sports, and freight charges back to customer if there is an exchange. The merchandise must be returned in the same, new condition as received.
Defective Items: Merchandise that is defective will be exchanged at no cost to the customer. Determination as to whether the merchandise is defective will be determined by Cheers Sports after examining the item.
Contact Us: Please call us at 703.723.3111 or email cheers@cheerssports.com to request a return authorization, or with any questions you might have. Our goal is to get you the gear you want, when you want it, and the way you want it.
20700 Loudoun County Parkway | Suite 184 | Ashburn, VA 20147 | p. 703.723.3111 | f. 703.723.4969
Cheers Sports | Where Everybody Knows Your Game