Where Everybody Knows Your Game

FAQ

How will I get my order?

There are three (3) ways to get your order, but not all three options are available from each area of our site.  All products can either be picked up in our showroom or shipped to you via UPS.  For team or spirit pack items you’ll have the option to have your order given to your coach or team representative for distribution.  This option (if available) will be clearly marked in the product description or team store homepage.

What size should I order?

Products listed as “unisex” are a male cut, so females should base their choices with that in mind.  Items that are cut specifically for females will be listed as such.  Most products have a size chart listed in the Product Description area.  If you aren’t sure what size to order call or email one of our sales reps.

What size school jacket should I order?

A size chart is in the Product Description of all school jackets.  Our jackets are “unisex” sizing which are a male cut, so females should base their choices with that in mind.  Other things to consider are how many years you’ll be in school and how heavy the clothes you wear underneath will be.  If you’re freshman or sophomore we recommend ordering a size larger than what would fit now.  And you’ll probably be wearing a hoody or other heavy garment underneath so make sure you’ll have room.  If you aren’t sure what size to order come into our showroom and try one on.

Can I order a school jacket and change the size later?

Yes, you can change the size of your school jacket as long as we haven’t personalized it in any way.  If you want to purchase the jacket online and then choose a size at a later date, simply order the size you think you might need and leave us a note in the “Optional: leave us a note” field that you’ll be coming into our showroom for your final size choice.

What is screen printing?

Screen printing (also known as silk screening) is a process in which colored inks are applied directly to a garment to create team names, logos, etc.  The ink is hand applied and then heated to cure the ink to the garment.

What is a transfer?

Transfer is a process in which inks are applied to a transfer material which is then heat pressed onto the garment.

What is tackle twill?

Tackle twill is a durable material which is cut to make team names, numbers, etc.  The material is then sewn on to the jersey or garment.

How do I return an order that has not been customized?

Merchandise that has not been customized and has not been used may be returned.  Stock item returns are subject to a 10-20% restocking fee.  You will be responsible for all freight charges if merchandise is shipped or mailed to Cheers Sports, and freight charges back to you if there is an exchange.  The merchandise must be returned in the original packaging and in the same, new condition as received.  Please call us at 703.723.3111 or email cheers@cheerssports.com to request a return authorization.

What happens if I order a custom item and it doesn’t fit?

Merchandise that has been customized will not be eligible for exchange.  If you have questions about sizing or personalization, please get with us before we send it to production.  Due to customization and personalization, custom items are treated differently than stock items as far as returns and exchanges.  Please call or email your sales rep for more information.

What happens if I receive a defective item?

Merchandise that is defective will be exchanged at no cost to you.  Determination as to whether the merchandise is defective will be determined by Cheers Sports after examining the item.  All defective items must be reported to Cheers Sports within five (5) business days from the date items were picked up or received.

What if something is missing from my order?

All shortages, errors, and/or defective items must be reported to Cheers Sports within five (5) business days from the date items were picked up or received.

How do I check the status of my order?

Call us at 703.723.3111 or email cheers@cheerssports.com or your sales reps and we can give you the status of your order.

How long will it take to receive my school store order?

Most orders will be ready within 5-10 business days (excluding team and spirit pack orders).  We will email you shortly after you place your order with an estimated completion date.  Additional time may be needed if an item is backordered.

How long will it take to receive my team or spirit pack order?

Most team or spirit pack orders will be completed within 2-3 weeks after the order deadline.  We will pass on the specific date to your coach or team representative, but feel free to call or email your sales rep for an order update.  Additional time may be needed if an item is backordered.

 

Why does it take 2-3 weeks to get my team or spirit pack order completed?

 

There are a lot of moving parts when it comes to filling a team or spirit pack order.  Garments and/or equipment will need to be ordered from our vendors, and then personalized according to your specific requests.  We do everything within or powers to get your order completed as quickly as possible.  It is our goal to get you what you want, the way you want, and when you want it.

Are there minimum order quantity requirements?

That depends.  Most of the time there are no minimum order requirements.  However, there are some manufacturers that might require a minimum order, and if so, we will let you know what that minimum requirement is.

Can I set an appointment before or after your showroom hours?

Absolutely!  Call one of our sales reps to schedule an appointment that works for you.

Where can I find your holiday hours or other changes to your showroom hours?

On our homepage click the “Cheers News” button for any changes to our showroom hours and/or other news that might be pertinent.

20700 Loudoun County Parkway | Suite 184 | Ashburn, VA 20147 | p. 703.723.3111 | f. 703.723.4969
Cheers Sports | Where Everybody Knows Your Game